Chain Strap - Gold

Shipping

Your orders are processed within a span of 1-3 business days, ensuring efficiency and promptness.

We offer a FREE Standard Delivery option worldwide:

Returns Policy

Return Policy: We understand that sometimes circumstances change, and you might need to reconsider your purchase. That's why we offer a 30 day return policy. Please review the following conditions to ensure a smooth return process:

1. Return Timeframe: You have a window of 30 days from the date of receiving your items to initiate a return.
2. Item Condition: Your item/s must be returned to Cross Nation at PO Box 741, Freshwater NSW 2096 Australia in its original packaging, with dust cover bag, brand new, unworn, undamaged and with its original tags still attached, in protective postal packaging. Please send your parcel within 30 days of your original order date + share tracking information with us at info@crossnation.co

- Returns of items that have the tags removed will not be accepted. It's important to use the original packaging when returning items, to ensure they are not squashed or damaged in transit. Damaged items will not be refunded or exchanged. - We do not offer free returns, therefore return postage must be covered by the buyer.
- Sale items are final sale and cannot be returned or exchanged unless deemed faulty.

Available Options for Returns:
We value your satisfaction and offer three options for returned items:
Exchange: Choose a different item of equal value as a replacement for the returned product.
Refund: Opt for a refund of the purchase price (excluding shipping costs). This will be processed using your original payment method once we receive the returned item(s) and confirm they meet the specified conditions.
Credit Note: Receive a credit note that you can use for future purchases on our platform.

Refund Processing Time:
Once we receive your returned item(s) and ensure they meet the necessary conditions, please allow up to 5 working days for the refund to be processed. The refunded amount will be credited back to your original payment method, excluding any shipping costs.

Is your item faulty?
Our handcrafted products are typically of the highest quality, but occasionally, issues may arise, potentially causing a fault in the bag.

If you come across such an issue, promptly contact our Customer Service Team at info@crossnation.co Share pictures of the fault, and we'll guide you through the process – either with a replacement or refund. Please allow up to 5 working days for refunds to be processed.

Throughout the 6 month warranty period, we ensure coverage for Handbags that exhibit defects in materials or craftsmanship under normal usage. If the materials or assembly do not meet our standards, we'll provide a replacement. In the rare event of such an issue, product replacement will be at our discretion.