Shipping policy

Shipping Information.

We ship all orders from our warehouse in Gold Coast, Queensland. 

Our shipping partner is Australian Post.

We ship orders everyday Monday to Friday (excluding Queensland Public Holidays) and our cut off for same day shipping is 11am.

Orders placed before 11am (AEST) Monday to Friday will be shipped on the same day.

Orders placed after 11am (AEST) will be shipped on the next business day.

Orders placed on a Friday after 11am (AEST) or over the weekend will be shipped on the first business day following the weekend.

Please consider in your planning any potential delays in us shipping orders and/or courier networks during busy shopping periods like Black Friday and Christmas. 

You are welcome to choose a Standard Service or Express Service at the checkout and the shipping fees for these services are:

AUSTRALIAN SHIPPING RATES:

STANDARD SHIPPING: FREE

EXPRESS SHIPPING: $16.95

Please note during our sale periods Express Shipping may not be available due to the incredible discounts we offer and standard shipping costs will apply during these times.   

Please note delivery timeframes provided by Australian Post may be subject to change depending on local delivery conditions and any change to the delivery timeframe is totally outside of our control once a parcel has been handed over to our shipping partners. 

Tracking details are automatically provided for all parcels following shipment. If you have any difficulties regarding your tracking details or your parcel delivery, please contact us or our shipping partner directly.

Express Shipping

Please note that when you select Express Shipping at the checkout this provides you with the Australia Post Express Post delivery service once your package has left Cross Nation. Selecting Express Post does not shorten the dispatch time for your order as all orders are strictly dispatched in the order they are received.

International Shipping

We ship to New Zealand using Australia Post's Air Tracked services:

New Zealand Shipping Rates:

STANDARD AIR SHIPPING: $12.95 NZD

Please note any custom duties, taxes or charges due at time of import are the responsibility and payable by the customer. Any refunds for packages returned to Alimasy due to a customers failure to pay import charges will be reduced by the cost of return shipping incurred by Alimasy.

Gold Coast HQ Pick Up Option

You can visit our showroom and pick up your online order from our Gold Coast HQ. 

Address: 3/314 Burleigh Connection Road, Burleigh Heads, QLD 4220

Opening Hours: Opening Hours: Monday to Friday 0930-1230.

Please allow 24 hours for Pick Up orders to be processed.