Craftmanship Warranty

✦ CROSS NATION ✦

Craftsmanship Warranty

Designed to Last

Every Cross Nation piece is crafted from premium materials and designed for everyday longevity. We stand behind the quality of our handbags and accessories, which is why every product is backed by our 2-Year Craftsmanship Warranty.

This warranty reflects our commitment to thoughtful design, durable materials and consistent construction.

What Our Warranty Covers

Our 2-Year Craftsmanship Warranty covers manufacturing faults in materials or workmanship, including:

  • Faulty stitching

  • Hardware defects

  • Zip malfunction due to manufacturing fault

  • Structural defects caused during production

If a verified manufacturing fault occurs within two years of purchase, we will assess the item and provide an appropriate solution.

Depending on the issue, this may include:

  • Repair

  • Replacement

  • Store credit

What Is Not Covered

Our warranty does not cover damage resulting from:

  • Normal wear and tear

  • Scratches, scuffs or marks from use

  • Improper care or cleaning

  • Accidental damage

  • Exposure to excessive moisture or heat

  • Overloading or misuse

  • Alterations or repairs performed by third parties

Leather is a natural material and will soften and develop character over time. Variations in grain and texture are part of its authenticity and are not considered defects.

Warranty Assessment Process

If you believe your Cross Nation product has a manufacturing fault, please contact our customer care team.

Include:

  • Your order number or proof of purchase

  • Photos showing the issue

  • A brief description of the concern

Our team will review your request and guide you through the next steps.

Please allow 3–5 business days for assessment.

Care & Longevity

Many issues can be prevented with proper care. We encourage customers to follow our Leather Care Guide to help maintain the beauty and structure of their bag.

View our Care Guide 

Our Commitment

At Cross Nation, we design products to be carried daily and worn confidently for years.

Our warranty reflects the belief that everyday luxury should feel dependable - not disposable.

Contact

For warranty enquiries, please contact:

Cross Nation Customer Care: info@crossnation.co

Our team will respond as soon as possible to assist you.

Cross Nation provides a 2-year warranty on all leather handbags and accessories purchased through our official website. This warranty supports our commitment to quality craftsmanship and long-lasting leather goods.

Warranty FAQs

What does the Cross Nation warranty cover?

Our 2-Year Craftsmanship Warranty covers manufacturing faults in materials or workmanship, including issues with stitching, zips, hardware or structural construction that occur under normal use.

How long is the Cross Nation warranty?

All Cross Nation handbags and accessories are covered by a 2-year warranty from the date of purchase.

What is not covered by the warranty?

The warranty does not cover:

  • Normal wear and tear

  • Scratches, scuffs or marks from use

  • Accidental damage

  • Improper care or cleaning

  • Exposure to excessive moisture or heat

  • Alterations or repairs performed by third parties

How do I make a warranty claim?

To submit a warranty request, contact our customer care team and provide:

  • Your order number or proof of purchase

  • Clear photos of the issue

  • A short description of the concern

Our team will review your request and respond within 3–5 business days.

Can my bag be repaired instead of replaced?

Yes. Where possible, we prioritise repairs to extend the life of the product. If a repair is not suitable, we may offer a replacement or store credit.

Does the warranty apply internationally?

The warranty applies to products purchased directly through the official Cross Nation website. Customers may be responsible for return shipping costs associated with warranty assessment.

What if my bag develops marks or scratches?

Leather is a natural material and may develop character with use. Minor marks, creasing and softening are considered normal and are not manufacturing faults.